Georgian Manor House Hotel in Hertfordshire
Manor of Groves Hotel Reviews
6 reviews Member since 2011
High Wych, Sawbridgeworth, Hertfordshire, CM21 0JU
6 reviews, sorted by Date 
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"Nice, comfortable and friendly staff."
Sarah F, Essex, stayed: November 2017 | Overall Rating: | |
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We thought that the rooms were very nice and the bed was comfortable and the hotel is set in a nice location. The hotel reception staff were very friendly and helpful and as we'd booked dinner for a party of 15 that evening they took pre-orders from the menu on arrival to make things easier when we were seated. We all found the food to be very nice and of a good standard but the portion sizes were very small and didn't really fill us up. After our desserts were brought out the serving staff seemed to disappear and we felt like we had been abandoned. Nobody came out to ask if we wanted anything else and no tea or coffee was offered and the dishes weren't cleared away. We wanted to find somewhere to sit and have a drink and chat afterwards but couldn't find anywhere as the lounge area was off limits due to a function. We ended up sitting in the very cold and draughty reception area which wasn't really very comfortable and ended up going to bed earlier than planned because it got too cold. The hotel was very busy that evening due to some functions going on and we feel like these were given priority over other guests and we felt somewhat neglected. The breakfast in the morning was much better and the serving staff here were much friendlier and attentive. Overall this is a very nice hotel but I feel that it is geared up towards large functions so I probably wouldn't stay here again on this basis.
Anon, stayed: March 2016 Show more... 
"Anniversary stay"
Anon, stayed: February 2016 | Overall Rating: | |
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This was our 20th wedding anniversary, the first night was very good, however the 2nd night was a bit of a disaster as the hotel had a function on at the same time and seemed to forget about our meal . I walked out of the restaurant after waiting long periods for our mains and sweet. I had to complain the following morning and I was told to forget the bar. I subsequently emailed the hotel and have yet to get a reply, so much for customer service. We were pleased with the first day but the 2nd which was the most important disappointed a great deal
Craig R, Milton Keynes, stayed: April 2015 | Overall Rating: | |
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loved our stay and wish we booked more nights,so overall great.
"Short Break"
CW, stayed: January 2015 | Overall Rating: | |
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A lovely weekend but marred by poor customer service
"Very good value. "
Brendan, Herts, stayed: August 2014 | Overall Rating: | |
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Would definitely stay again.
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