Reviews for Manor House Hotel Moreton in Marsh, Moreton-In-Marsh, Glos., GL56 0LJ

Staff very helpful but room old and tired. Door to en-suite had to be sanded down and treated with WD40 before it could be opened and closed properly and not squeak. Hot tap leaked and was too tight to open and close easily. No instructions on how to operate coffee machine and television. Heated towel rail off and no instructions on how to turn on. No central heating.

Our bathroom was in a poor state of repair

some of the worst rooms we have ever stayed in. We were 3 couples & all of our rooms were far from luxury. In one of the rooms you couldn t walk round the bed without banging your head! We were at the front of the hotel & the traffic noise was incessant,it was most unsatisfactory.

This was a birthday gift. We were promised a superior room, however, we were at the end of a corridor which was cold, a vacuum cleaner had been abandoned in said corridor with the cable draped across the carpet which was dirty and dusty. Our room was small and had no chairs. The carpet was also stained. The shower room was very small and the shower head almost useless. Superior it was not. This gift included a meal allowance for each of us, which we were within, plus pre dinner cocktails. Since we don't drink cocktails we were offered a glass each of house wine which we accepted. We had a glass of the same house wine with our meal. Imagine our surprise when we checked out to be presented with a bill for 118 - our meals, the aforementioned pre dinner glasses of wine and the inevitable service charge. When I told the receptionist that we only owed for two glasses of wine she said the restaurant hadn't let reception know we were on a 'meal deal'. Strange that because when we checked in the then receptionist was well aware of the 'deal' we were on. The one saving grace was our food. Would we stay there again? No thank you.

have found it necessary 2 make a formal complaint. Would like s monetary refund