Lion Quays Hotel & Spa Oswestry, Shropshire & Herefordshire
Canalside spa resort in the Shropshire countryside
BookMember since 2010
Reviews for Lion Quays Hotel & Spa, Nr Weston Rhyn, Shropshire, SY11 3EN
912 reviews Member since 2010
Customer service:
Rooms:
Restaurant:
Spa:
Location:
Value for money:
71% of customers would stay here again
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"Sadly, the spa and hotel has deteriorated over time"
Anon, stayed: May 2025
Lovely staff and lovely restaurant with good food. Hotel is very dated now and looking shabby/unloved. Spa was overcrowded, with areas out of order with building work going on. There was damage to tiles alongside lights not on or working in the hydro pool. I was a bit disappointed after visiting 10 plus years ago and it being in very good shape then. The massage was brilliant though!
"Customer service- rooms"
Anon, stayed: May 2025
We arrived for a second visit for a mini honeymoon our room was showing signs of wear and needed a lick of paint the walls had stains and marks all over, the bed was very uncomfortable and dipped the mattress needed replacing.
4 star review
Emma H, Shropshire, stayed: May 2025
I've stayed over many years unfortunately the spa is very run down now. Steam room out of order in the country club. Which meant people from the country club could use the spa facilities. So we paid for no extras really . In the spa I counted over 20 light bulbs not working and a large patch of unpainted plaster on the ceiling above the jacuzzi. Also jets not working in the jacuzzi. The steam room in the spa side was intermittently working also with twinkly lights not working and loads if tiles missing off the wall. In the changing room, 2 of the 3 toilets were out of use Lunch was disappointing but nice, they've done away with the buffet lunch and now it's 3 small tapas dishes with bread, oil and humus.
"Lovely setting but tired rooms"
AS, East Sussex, stayed: May 2025
We often use Offpeak Luxury for getaways and are generally very happy with the over all quality of the hotels but Lion Quays fell short of the usual high standard. It had a resort feel to it; big, busy and specialising in parties and events. The restaurant lacked any kind of intimacy although the food was nice enough and the staff were delightful. The room was poor with the tiniest bathroom, stained and damaged furniture. Over all a little disappointing.
"Not Again"
Stephen, Staffordshire, stayed: April 2025
We have stayed at this hotel before, but what a letdown the venue really needs some TLC, the balcony woodwork was rotten, the bathroom was letdown by missing door stop resulting in door handle striking the glass shower screen, the general appearance of all the hotel was unkempt.
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