Langstone Quays Hotel Hampshire & The New Forest

My wife and I stayed at Langstone Quays Resort Hotel for her birthday.

We were told we had a Superior room. The images on the web site showed it as I would expect and it included a nice two seater sofa alongside the double bed. This was a 40th Anniversary so were disappointed to find a single bed in place of the sofa! The view outside was the car park and a container. We were the end room so a five yard walk left, outside our room, took us to a pile of old mattresses :-(. We tried to telephone the room but the phone was broken).. I went to reception and spoke with the manager because our comp bottle of prosecco with muffins were also not in our room. We were offered the chance to change room but only along the same corridor. Didn't want to repack and move and take even more focus away from a 'special weekend' that was already compromised.. The massages were nice but no discount was applied - I am still chasing the return of those funds. Finally.. part of the package was a 1pm checkout - you've guessed it we had a knock on the door and entry of the maid at 11.10am - they didn't know of the late check out offer. Poor management and poor communication at all levels led to a special weekend being marred by a lack of attention to detail. Don't offer the 'extras' if you can't take care of the basics.

Staff was very friendly and welcoming. Facilities was great. Room was clean and spacious. Restaurant was lovely with a good selection of dishes and drinks. Ideal location for exploring surrounding areas.

We had a great stay, the staff were friendly and the weekend very relaxing.