14th century historic castle hotel in the North East near Newcastle
BookMember since 2019
Very disappointing stay for our wedding anniversary
stayed: May 2025
Room access was via a staircase then an additional spiral staircase which was unsafe. No other room was available for that night so we had to ring for an escort each time we wanted out of the room to enable us to have the use of a service lift.
The following day around 12 mid day we were moved to a standard room 80 meters from the main building.
The menu was unchanged and very limited for the duration of our stay.
We were assured we could join the tour of the castle as it would not be a problem using the lift with an escort. However we were taken by lift up to the roof area where we waited while the rest of the party were shown the lower floors.
As we were gifted an afternoon tea we had this on the 2nd last day then checked out .
We felt some recompense was in order and took the matter up with the manager who was unsympathetic and said we should take the matter to OPL
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