Reviews for Crowne Plaza Hotel Reading, Winnersh Triangle, Reading, RG41 5TS

The hotel was in a great location for seeing the area. Our room was very nice. We enjoyed the Spa facilities- Pool & Gym mainly. We just wished we could have had an extra day or so to fit more in. It was very busy but the staff were still attentive and helpful. My only criticism was the communication from checking in to the bar/restaurant was a little slow and incorrect. On the first night I was unable to charge to my room even though I had given a pre-authorised card for the room. This was rectified fairly quickly. Then on our second night, our dinner reservation was for the wrong time, even though we checked it was booked on arrival. And the restaurant did not have us down for the package deal and so tried to charge us for the full price of the meal. Once again, this was rectified swiftly and the staff were friendly and apologetic. This did not take away from our overall experience. Still enjoyed our time there.

Had a fabulous stay at the hotel, everything we wanted and more.

When we arrived we were told by reception that they had no record of our booking and blamed us for not confirming. We had an email from offpeakbooking clearly confirming the booking. Then we were left waiting for ages and told there was no room for us. Then the manager came and blamed us again, she finally found a room for us but didn't offer much of an apology. We were made to feel as if it was our fault, when it was clearly a fault of their system and staff. We had to eat in the bar as no reservation available in the restaurant due to their booking error. We had gone to that hotel specifically to celebrate a special occassion and were left extremely dissapointed. Breakfast was chaotic with staff not knowing what was going on, we asked one person who sent us to another who conseqently back to the first. Unfortunately, we were glad to leave and would certainly never return.

This hotel is probably great for a business traveller during the week. Modern, clean decent food and drinks. Space to work in communal areas.

Booked a suite - fab fizz and chocolates in our room .