Reviews for Crowne Plaza Hotel Reading, Winnersh Triangle, Reading, RG41 5TS

Hi, I booked a spa weekend with my husband and I had not noticed this hotel was in the middle of nowhere. You cannot go out at night for a walk. The room itself was nice, spacious and very clean. The pool was also very nice, although we were disappointed as we could not get any treatments, they were fully booked. The common areas of the hotel were nicely decorated. But, dinner was not nice at all. We looked forward to a decent three course menu, and we could not be more disappointed. I got the ham terrine as a starter with a minuscule transparent slice of bread, so I had to eat the rest of the ham on its own. The main course: the duck was hard, the potatoes dauphinois should have had cream but they had none, they were a hard dry block of tasteless potatoes. And the dessert was no better. It is a shame that our whole experience was ruined because of a disappointing meal.

Booked a suite - fab fizz and chocolates in our room .

This hotel is probably great for a business traveller during the week. Modern, clean decent food and drinks. Space to work in communal areas.

When we arrived we were told by reception that they had no record of our booking and blamed us for not confirming. We had an email from offpeakbooking clearly confirming the booking. Then we were left waiting for ages and told there was no room for us. Then the manager came and blamed us again, she finally found a room for us but didn't offer much of an apology. We were made to feel as if it was our fault, when it was clearly a fault of their system and staff. We had to eat in the bar as no reservation available in the restaurant due to their booking error. We had gone to that hotel specifically to celebrate a special occassion and were left extremely dissapointed. Breakfast was chaotic with staff not knowing what was going on, we asked one person who sent us to another who conseqently back to the first. Unfortunately, we were glad to leave and would certainly never return.

Had a fabulous stay at the hotel, everything we wanted and more.