4* contemporary hotel with spa and pool
BookMember since 2021
Not a special valentine meal
stayed: February 2024
Went to the other crown plaza hotel at 1st where they were setting up for valentines eve with rose petals and live entertainment. On arrival at crown plaza east,we found out room with dirty cups and glasses,no tissues in the container,box,no decaf teabags,no hot chocolate.all of this was reported to reception.We went down for our special valentine meal.nothing special.normal table no candles or flowers on tables lipstick on one glass cutlery set for two courses.had to ask staff for a drink,food was served had to use starter cutlery for 1st course, then dessert spoon for soup.cutlery was not replaced,so when main meal arrived had to wait till we got a staff member to bring some. We were sat on normal table no ambiance for special occasion meal.very close to normal diners in shorts and t-shirts.so felt nothing special for a valentine meal.all this was again mentioned to restaurant manager.went for after dinner drinks in bar area.found empty table had to ask a staff member to clean our dirty table.i went to ladies four toilets were blocked. Again I reported this to reception again was only told sorry again.considering we booked this as a special valentine meal and luxury hotel for our 50th anniversary.we were very disappointed.
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