Member since 2003
Anniversary Stay
stayed: September 2022
Staying at the Grand Hotel Eastbourne to celebrate our 46th Wedding Anniversary was disappointing. From the outside the hotel is impressive as is the reception area and shared spaces .
However our room told a different story ! Small , dark looking out onto the backs of buildings . Te bathroom was tiny . This is definitely not a five star hotel in our eyes . The hotel seems very faded .
Service in the restaurant particularly at breakfast was particularly poor . Staff would appear to have had no training regarding making guests in this Five Star Hotel feel special . Total disregard was paid to observing guests personal space , leaning over us serving plates ti our table , walking towards us rather than standing back to let us pass . Porridge was served cold then replaced on request but it contained a large congealed lump. So disappointing.
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