Gift voucher FAQs hotel vouchers

Frequently asked questions

How are the gift vouchers sent?

You can choose between electronic vouchers by email or instant download, or printed vouchers sent by first class post.

How long will it take to receive my vouchers?

Electronic vouchers should take less than 5 minutes. Postal vouchers are typically despatched by first class post within 2 working days. Postal vouchers ordered in December prior to Christmas are despatched by First Class post within one working day. Any postal vouchers ordered up to 4 p.m. on Wednesday, 20th December 2023 will be despatched in time for the Royal Mail Christmas delivery deadline, and usually within 24 hours. After this date, Postal vouchers will be despatched within 5 working days. If you require them more urgently please let us know and we will do our best to assist.

How long are the vouchers valid for?

They are valid for one year. The start date can be chosen at the point of purchase, so you can buy a voucher with a full 12 months validity from whenever you will be presenting it to someone.

What is the difference between the two voucher types?

Our monetary gift Vouchers allow the recipient to book any offer or package on the website and receive the value off the price. The recipient can add extra to make up the value. The 'Hotel Break Gift Vouchers' option is to book a certain special offer package at a specific hotel. This is popular if you know that the recipient has a special destination they enjoy.

How is the voucher redeemed?

Vouchers must be redeemed through our web sites or by calling us. They have no value at hotels.

Can I have the voucher sent to me so I can give to the recipient?

Of course. Please follow closely the online ordering instructions. You can specify exactly where the voucher is sent.

Can I purchase multiple vouchers at one time?

Yes, Please follow the online instructions carefully. You can make multiple purchases of our gift Vouchers at once, and have them sent to different places or the same, and by post or email.

What if the recipient doesn't use the full voucher value in one booking?

The unused amount remains active on the voucher. A voucher can be used for any number of bookings until it has been fully spent.

Do you offer corporate discounts?

Yes, we do. Look here for further information.

One of the breaks appears to be cheaper on your website than the cost of the voucher, why is this?

The voucher offers a wide choice of stays at a fixed cost. The aim is to give the recipient a great break at a good choice of hotels, without them having to pay extra. The cost of the participating breaks does vary from hotel to hotel, and at different times of the year or sometimes days of the week. Some will be cheaper to book on our site, some are more expensive. We take that risk and have worked out an average price. If you are sure which hotel will ultimately be booked, you can usually get a voucher for that specific offer at the regular offer price.

When I bought the voucher you said a particular hotel was available, but now it doesn't show up as an option, why is this?

All hotels are subject to availability. The hotel may be full, the price may have changed too much to make it viable under the voucher scheme, or we may no longer represent that hotel. The vouchers do not guarantee any availability for specific hotels, but there are plenty of great options.

What's the difference between a Luxury Lazy Break and a Romantic Lazy Break?

The main difference is the selection of hotels. The RLB is at a higher price point and incorporates stays at more premium hotels.

If I can't book the hotel I wanted on the dates I wanted, can I exchange my voucher for a different one?

Yes, you can swap it for a cash voucher which can be spent on anything. Or if the hotel is available to book at a higher price on our site, you can simply pay the difference.

Can I - or the recipient - add further nights or other extras?

Yes. If this isn't possible online at the time of booking, just speak to our reservations team.

How long are the vouchers valid for? What happens if they expire?

They are valid for 12 months, and you can choose the start date when you purchase, so they can be post-dated to the time you intend to give them to someone. They can be redeemed for stay dates after the expiry date, but bookings must be made before expiry. If they are allowed to expire, they will be lost. If someone is unable to use them within 12 months they can extend the life by a further 12 months for a small administration fee, but this must be done before expiry.

I've bought a voucher in error, or it's not the voucher I wanted. What can I do?

We can exchange for a different voucher. If you don't want any of our vouchers and purchased by mistake, we allow a refund and cancellation (providing, of course, that the voucher hasn't been redeemed) for 2 weeks from the date of purchase.

What do I actually receive by post or email? Can I see a preview?

Yes, there's a preview link as you go through the purchase process, or you can see a typical example here

Will the voucher recipient know how much I've paid? Can I hide this?

It won't appear on the voucher or booking confirmation. If they are particularly curious they could find the price on our website, which is of course true of any gift.

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