Ellenborough Park Hotel nr Cheltenham, The Cotswolds
5* Luxury country hotel & spa near Cheltenham
BookMember since 2016
Reviews for Ellenborough Park Hotel, Cheltenham, Gloucestershire, GL52 3NJ
27 reviews Member since 2016
Customer service:
Rooms:
Restaurant:
Spa:
Location:
Value for money:
44% of customers would stay here again
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"Nice location"
PG, South Glamorgan, stayed: July 2023
We chose this 5 star venue for our 30th Wedding Anniversary and being dog friendly. Having access to a private garden area was beneficial. We were very pleased with the room. We felt choices on the evening meal menu were very limited however the breakfast was superb. Disappointing checkout where several queries (i.e. prepayment of dog and meal allowances of 50 per person per evening meal were not taken in to account) on the bill took 40 minutes to resolve. In addition, we did not receive the welcoming arrival drink, however a reduction was made to our checkout bill.
"Disappointing Stay"
DD, West Glamorgan, stayed: March 2023
No heating in bathroom and staff could not resolve. Breakfast was not very good.
"Disappointing"
SI, stayed: January 2023
It was a very cold day. Our room was beyond freezing. Eventually we were given another room also in the annex. The pool is not at the spa and it was closed. It s outdoor! We didn t go to the spa - it was too cold to get there from the annex. This is not a Spa Hotel.
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