5 star luxury country hotel & spa near CheltenhamBook
Member since 2016
Coronavirus - how you are kept safe at Ellenborough Park Hotel
During these unprecedented times, The Spa at Ellenborough Park will be opening under the government guidelines with a limited treatment menu on Friday, Saturday and Sunday, subject to demand.
The outside swimming pool will be open for residents only, they simply ask guests to respectfully abide by the social distancing rules.
The indoor Jacuzzi and relaxation area are available for use, the sauna and steam room will re open when advised by the Government. Pre booking will be required as places are limited due to social distancing.
Access to the Spa and any required treatments must be pre-booked. The Spa is offering 25 minute slots of exclusive use of the Jacuzzi, sauna and steam room when open.
The fine dining restaurant is currently closed as the hotel operates in a revised way.
In order to care for customers as effectively as possible during this time they have made the decision to close the main fine dining restaurant for lunches and dinners.
Breakfast will be served in this beautiful setting every morning for residents and they look forward to a brighter time when they are able to reopen the doors with a full menu.
Monday – Friday 0700-1030
Saturday & Sunday- 0800-1100
Currently being served in the Horse Box while the Restaurant is closed
Staying Safe Together…They will
Always welcome you with a friendly smile however it will be from a 2 metre distance.
Not lose the personal touch however will be operating a contactless check-in/check-out
service where possible and encouraging you to pre-pay to reduce interactions.
Mark out a safe distance to queue – It's what Brits were born to do!
Make way for our guests to pass safely, please don't be surprised if you see a member of the team
walking away to maintain a safe distance. Their job is to keep you and our team safe.
Refrain from holding doors open and limit contact in 'high touch' areas.
Introduce service tables to maintain a safe distance when exchanging items.
Supply safety stations with sanitiser, wipes and gloves at key points throughout the hotel.
Encourage you to use the bathroom in your room although public toilets will be available.
Increase our cleaning rotations especially in 'high touch' areas, e.g. lift buttons, door handles etc.
Temperature check the team on arrival to help minimise the spread.
No longer offer buffets including breakfast service. We will be providing a Cotswold breakfast cooked to order from our kitchen or if you'd prefer, enjoy breakfast in bed.
Help you increase your step count by limiting lift usage and introducing 'Flows' a one-way system
of ways in and out.
Only enter your room on request so we will not automatically clean your bedroom each day,
it will only be on request, however the team will of course provide clean towels, sheets and toiletries.
Limit access to our leisure facilities to ensure you can work out in a safe and super clean environment.
They will provide less amenities in your room, we are not cutting corners just ensuring that risk is
reduced and to make the cleaning process more thorough.
They know caffeine is important and will still serve you coffee upon request, we will deliver and leave outside your room in a de-sanitised box compromising of coffee machine, tea pot, mugs and accompaniments.
They would love to catch up in person (in the new way) so our sales team will now be inviting you
to a Zoom call and a virtual show round.
Use protective shields to protect both you and the team so please don't be alarmed.
Be friendly and warm and would love to chat, just from a distance.
If at any stage you think we can do better, please let us know straight away, we want to learn,
get it right and will improve to make you reassured.
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