Cotswold House Chipping Campden, Cotswolds

We were incredibly excited to have a 2 night stay at The Cotswold Hotel. As it was a special occasion, I upgraded our room to a Junior Suite. The room was disappointing for the additional cost. When booking my treatment at the Spa, I was advised they were in the process of changing products and had a limited selection of treatments. I had a facial and it was disappointing, not helped by the lady sniffing and clearing a cough throughout which was far from relaxing. The Spa was nice but the steam room had no lights and the shower did not work. We had evening meals booked both nights. I requested to eat in The Fig for fine dining but was told they only had the one restaurant available. The food was ok but over priced for what it was and the scallops I had were over cooked. We changed our second night to their sister hotel and noted at least 4 other guests complained about the service and quality of food. Whilst ours came out hot, I believe this was due to it being blasted in a microwave, the pork chop and chips were all dry, even with gravy. All in all our stay was disappointing and not the 5 star mini break we were promised and certainly not worth the money that we paid.

Thank you for making our reservation following the necessity to change hotels for 9 people. All of our friends were very impressed with the hotel and location. The whole procedure was of a high standard as we have come to expect from Off peso luxury staff.

Lovely hotel with amazing staff. Many thanks!

Hotel and staff were wonderful however the food was very disappointing;the evening dinner was presented cold and when returned to the kitchen it still came back cold and therefore was not edible, the breakfast was also very disappointing ;we have stayed in numerous hotels but this is the first time we have had any complaints