Iconic luxury castle in the heart of Devon's Dartmoor National Park
BookMember since 2014
Beautiful hotel pity about the food.
stayed: June 2015
Well the location is perfect, quiet location and wonderful views with a great looking golf course. The staff were extremely helpful and the hotel itself had a great ambience. Now for the bad news... Our first dinner was held in the main restaurant and the food was just amazing but extremely expensive... So for the remaining 3 nights of our stay we decided to use the brasserie. WRONG ! The food was dreadful ! There isn't enough space here to describe the food and the attitude of the chef was as if he really couldn't care if you asked for something a little bit different from the menu. On our last night the food was so poor we asked to speak to the the head of the restaurant who in fairness to him gave us our whole meal for free. If you have drinks with your meal expect to pay over £100 per meal for 2. They have a captured audience as there are no other restaurants close by for you to go to. For what it costs unfortunately I wouldn't go there again. The restaurant manager did explain the brasserie had only just opened and the staff were new! As a few examples, the meat fishers were very dry, fish was undercooked and had to be returned, the prawn cocktail was a joke huge amount swimming in its juices. We NEVER complain but the food was so bad we had no choice especially as the meals were very expensive.
offpeakluxury says:
We are sorry to hear that you did not enjoy the Brasserie and have passed your feedback onto the hotel team. We can clarify that dining from the current Great Western incurs a rough cost of £56 per person, if choosing the most expensive options. The allowance on our package is £45 per person (although this is not the price actually paid by our customers, as it is a negotiated package). I understand that your drinks were refunded as a gesture of goodwill and that your feedback has been taken on board.
Thank you for your review,
Joanna
Offpeakluxury
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