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Bovey Castle
Bovey Castle Devon & Cornwall

Iconic luxury castle in the heart of Devon's Dartmoor National Park

 
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Member since 2014

Coronavirus - how you are kept safe at Bovey Castle

Due to COVID-19 we no longer access or service guests' rooms and lodges for stays of three nights or less.  We will arrange to service your room or lodge if you are staying for more than four nights, but will require the room to be vacant.
Bovey Castle are introducing a number of measures to help social/physical distancing which include:

  • The spa, pool and gym will be available.  Access is limited and pre booking is essential.
  • Children can swim between 9am and 5pm.  Space is limited so needs to be prebooked.
  • The accommodation will only be serviced every 4th day
  • One-way systems in some areas of the hotel to prevent guests and staff crossing paths, and avoid small groups causing congestion at entrance or exits, where it is practicable to do so.
  • Screens at  Reception, Spa & Golf desks where it is appropriate to do so.
  • Floor markers to ensure that guests stay 2m apart at Reception & Concierge desks, Restaurant entrances, Spa desks, and  Shops.
  • Signage reminding you of any actions you may need to take to ensure amended practices help keep everyone feeling safe.
  • Re-arranged the public areas, Dining Rooms and Lounges so that there is appropriate spacing and less furniture in these areas.
  • They will be closing some of Dining rooms and adapting the Dining options, such as modifying Room service, and ceasing to offer buffet style food.
  • They will be managing table reservations so that guest arrivals are spaced more evenly to prevent tables arriving together. They would politely request that all allocated times are strictly followed, or they may not be able to allow your reservation to go ahead.
  • They will be managing spa reservations so that guest arrivals are spaced more evenly to prevent several guests arriving at our Spa reception together.
  • They politely ask if payment can be made by card, rather than cash, to prevent unnecessary contact.
  • The lifts will not be available for use other than when required for those guests with accessibility needs. In this instance, we will ask that only one guest or family occupy the lift at any one time. The staff will not be able to accompany you.
  • They will be spacing out work-stations across all our hotel departments and Head Office, and will be staggering staff rotas so staff arriving, leaving and on breaks will be spread more evenly.

They are no longer able to greet you warmly with a handshake or hug, but rest assured they will now be raising their imaginary hat and are delighted to welcome you!

When you check in to the hotel, you can be confident that they have set an even higher standard of cleanliness. This includes:

  • Your room key will be sanitised before your arrival, they request you keep this for the duration of your stay, and deposit it in the box provided at Reception on check out.
  • In public areas, rest rooms and at front desk they have increased the frequency of cleaning, requiring all surface areas to be regularly cleaned with viricidal disinfectant.
  • In areas where teams work they will be increasing cleaning and focusing on high touch areas such as employee entrances, offices, team rest rooms, changing rooms and staff canteens. All equipment used by teams will be cleaned daily and at every available opportunity.
  • They have increased the time allocated to clean guest bedrooms to ensure that rooms are cleaned thoroughly after guests depart, paying extra attention to high touch items such as light switches, plug sockets, tv remote controls, handles
  • In guest bedrooms they will be removing all high touch items such as magazines, room compendiums, marketing literature, extra amenities, crockery and glassware. They be using recyclable, individually wrapped, items on our tea trays and in fridges – these will be in your room only for your stay.
  • The linen provider adheres to the recognised guidelines for thermal disinfection during the laundry process. Thermal disinfection is achieved at 93°C for one minute, 71°C for three minutes, or 65°C for at least ten minutes.

Before returning to hotels to work, all the teams will have been through specific e-learning courses related to the changes in work processes, including Preparing to re-open; Cleaning & hygiene standards; Food hygiene standards; Social distancing and Well-being.

 

  • Staff will receive a Returning to work – Covid-19, Induction programme which provides them with access and contact to ongoing support.
  • They are providing regular updates to teams to ensure they have the latest advice and have increased the number of team briefings being held throughout the day.
  • They have limited the number of people attending a meeting and when holding physical meetings ensuring they are in a sufficiently large space and limiting the number of attendees to 10. The Head Office teams will be encouraged to use virtual meetings.
  • They have robust hygiene practises in place for the teams and where teams do not always have access easy access to hand washing facilities, hand sanitising gels are provided, including our Reception and Office teams.
  • They have increased the frequency of cleaning in all Departments, to ensure equipment and areas are sanitised appropriately.
  • Work-stations both guest facing and 'back of house' have been adapted, including protective screens at Reception desks. We are limiting the number of people working in the same office.
  • Face masks are available to teams upon request, although are not mandatory. They recommend that fabric masks be worn when physical distancing rules cannot be respected.
  • They have amended shift times to alleviate the number of staff arriving and departing for shift and staggered breaks to allow social distancing in staff rest rooms and changing rooms.
  • They have adapted procedures on arrival, check in and check out and it does mean that we will no longer be able to offer valet parking, assistance with luggage or room orientation currently.
  • The lifts will not be available for use other than when required for those guests with accessibility needs. In this instance, we will ask that only one guest or family occupy the lift at any one time.  The staff will not be able to accompany you.
  • Your bill will be presented night prior to checking out, enabling you to phone our Reception team should you have any queries.
  • These measures are in place to support with physical distancing and ensure the safety of guests and staff.
  • They have re-arranged the public areas, Dining Rooms and Lounges so that there is appropriate spacing and less furniture in these areas.
  • They will be closing some of the Dining rooms and adapting Dining options, such as modifying Room service, and ceasing to offer buffet style food.
  • They will be managing table reservations so that guest arrivals are spaced more evenly to prevent tables arriving together – this will now include breakfast reservations. They would politely request that all allocated times are strictly followed, or they may not be able to allow your reservation to go ahead.
  • Sanitisation stations will be available at the entrance to our Restaurants.
  • They have implemented a number of small changes to ensure that we can safely maintain sanitisation and hygiene standards.

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