offpeakluxury.com is committed to providing the very highest levels of customer service. Our team of agents are here for you 7 days a week to assist you. The customer service team available to you are UK based hotel experts, many of whom have visited the hotels to gain the best possible knowledge.
We know that providing excellent customer service is paramount to our clients but we do have to charge a small servicing fee to go towards the costs of providing "with you all the way" service. Our fees start at just £5 per room and vary depend on the size of the transaction, but will never exceed £36 per room, per stay. We include the fees within our prices as we prefer not to mislead with headline rates that can't be booked. Remember, whatever the service fee that you are charged we offer a price match plus guarantee which means that even including the charge, we guarantee best value and best service.
We are committed to offering our clients the very best levels of service we can including:
- Direct access to our customer service team.
- Independent reviews from our own customers on booking with offpeakluxury.com and staying at offpeakluxury.com hotels.
- A team of friendly and polite UK based hotel experts to speak to direct and get advice, and without the annoying "press 1 for..."
- We can secure the best dining times, treatment times, and help you with those little touches to make a special stay, perfect.
- Careful selection of a collection of interesting hotels offering quality and value.
- Inspection visits to hotels and monitoring of standards & feedback, to ensure they deserve to remain in our collection.
- By booking with offpeakluxury.com you also have the assurance of being a valued customer. Unlike with some companies that only offer deals through a short booking window, our hotels are ongoing relationships for us and in the event that something is not quite right during your stay you can be assured that offpeakluxury.com will take very seriously any negative feedback you have. In reality it's very rare that our hotels fall below expectation and you know that each offpeakluxury.com hotel has to maintain good standards to remain in our collection.