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Alexander House & Utopia Spa

Alexander House & Utopia Spa East Grinstead, South East England

Stunning 5* luxury spa hotel nr London

 
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Member since 2008

Alexander House & Utopia Spa

Alexander House & Utopia Spa Reviews

StarStarStarStarStar 29 reviews Member since 2008


4
Customer service: StarStarStarStarStar
Rooms: StarStarStarStarStar
Restaurant: StarStarStarStarStar
Spa: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

66% of customers would stay here again


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"One night of luxury"

JM, West Sussex, stayed: March 2022
StarStarStarStarStar
Stayed one night and had dinner good service overall but restaurant a bit disappointing.

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"Disappointed with the service and all benefits of the voucher unfulfilled"

Dr Rajan Mehta, stayed: January 2022
StarStarStarStarStar
I bought this voucher for my parents as a special 60th Birthday gift. I made sure that I booked the hotel's best restaurant (AG's restaurant) during their stay. This booking was confirmed by the hotel., however when they reached the hotel they were notified upon arrival that the restaurant was not operating due to COVID. The hotel did not give any prior notice and this would have been known well in advance. This then lead to further issues including being offered a room that was smaller and NOT a junior suite. The spa did not allow for advance treatment bookings because of the voucher and only treatments available on the day of arrival were offered to my parents. After spending a large amount of money for this gift the last thing I expected was this to be such a poor miserable experience for my parents. I would really hope to be compensated; this hotel was booked on recommendation and nothing paid for was delivered!

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3 star review

Anon, stayed: October 2021
StarStarStarStarStar

5 star review

Anon, stayed: August 2021
StarStarStarStarStar

"We love it there!"

MC, West Sussex, stayed: June 2021
StarStarStarStarStar
We've been here a few times now and is definitely our favourite place to stay (when budget permits!)

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