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Richmond Hotel Liverpool North West England

Stylish luxury hotel in the heart of the thriving city of Liverpool

Richmond Hotel Liverpool

Richmond Hotel Liverpool Reviews

StarStarStarStarStar 7 reviews Member since June 2016

Liverpool, L3 2AA

3.5
Customer service: StarStarStarStarStar
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Value for money: StarStarStarStarStar

7 reviews, sorted by Date | Rating


"Too many issues to give it more than average"

StarStarStarStarStar Phil, Gloucestershire, stayed: February 2017
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
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Value for money: StarStarStarStarStar

We stayed 3 nights in a ground floor 'apartment'. For an 'apartment' the room was quite small and the 'apartment' area consisted of a small kitchen worktop with a fridge - very useful - a kettle and lots of implements and cooking utensils. The problem was there was no cooker, grill or even a microwave to cook on! No wonder the utensils hadn't been used! There was a fairly uncomfortable sofa and small arm chair and 2 large TVs, one facing the sofa and one facing the bedroom - but only one controller which kept turning on and off the wrong TV!

Our rate included dinner on one night - more of that later.... We also phoned to ensure we could have car parking and was advised that we could - just drive up to the main entrance and the car would be taken from us. However when we arrived we were advised that the car park was facing 'maintenance issues' and we had to park at a discounted rate at a local multi-story. It was a 3 minute walk away. The staff on reception looked after our luggage and delivered it to our room.  The deal came with a bottle of prosecco and chocolates. The 'prosecco' was a screw top bottle of nearly fizz and was pretty undrinkable. There were no chocolates and when I asked about the chocolates at reception 1 small bag of 4 single 'after dinner' type chocolates arrived - which you could get for 20p in pick and mix.

Breakfast was another experience. There was no menu, not much fruit to choose and the coffee was self-service from a machine which offered either black coffee - filled to the brim - or cappuccino - no option for a ordinary white coffee (with milk) which I would prefer for breakfast. The scrambled eggs were inedible and there was no advertised option for ordering other eggs - although we discovered on the second morning that we could do that and duly ordered poached eggs.

On the third morning the hotel 'ran out of bacon' - and, after complaining to the poor waitress who was doing her best, I was advised to report to reception who kindly agreed to waive my parking fee. I have to say that the staff, both on reception and in the restaurant in the mornings, were great.  However the staff in the evening were not so great. We waited 50 minutes for our starter on a quiet Wednesday evening. The staff didn't seem to notice and when eventually I asked where our starter was, I was advised that the kitchen had forgotten about it and it duly arrived 5 minutes later. The food wasn't bad - when it finally arrived.

When we checked out we were given a card to get us out of the car park free of charge - except that the card we were given tried to charge us 24. I had to walk back to the hotel and get the hotel to phone the car park attendant to let us out which made us late for an appointment we had.

Having said all that, the hotel wasn't actually bad. It is in a good location and the bedroom, although smaller than I anticipated, was comfortable and the bathroom was great with a drench shower. The kitchenette remains a mystery!  We actually had a great time and laughed about the oddities of the restaurant and kitchenette but were frustrated by the car park issue and fairly cross about the prosecco/chocolates.  If it wasn't for the reception/breakfast staff, the location and quality of the bedroom/bathroom, I would have given this a 2 star, but the hotel really needs to get a grip of the little things that can spoil a stay if it is to be a 4* hotel.  Oh and one final tip - great Italian restaurant at Trattoria 51, 10 minutes walk away.  Room Tip: Avoid ground floor rooms



StarStarStarStarStar Graham C, County Durham, stayed: January 2017
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
Room(s): StarStarStarStarStar
Restaurant: StarStarStarStarStar
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Value for money: StarStarStarStarStar

Would stay here again

My wife and I stayed for one night in a Richmond suite.  We wished we had booked longer as the suite was very spacious and comfortable with everything you need for a city break.  Staff were all very helpful and the food in the restaurant was very nice and well presented.  Overall a very enjoyable stay and we shall book longer next time



"Luxury? I think not"

StarStarStarStarStar TG, North Yorkshire, stayed: October 2016
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
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Value for money: StarStarStarStarStar

A nice hotel in a wonderful location in a wonderful city. The room was not great needed some cleaning and attention to the basics.



"Weekend break at Richmond Hotel"

StarStarStarStarStar Arlene D, Wigtownshire, stayed: October 2016
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
Room(s): StarStarStarStarStar
Restaurant: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

Would stay here again

Arrived early on the Saturday and staff stored our luggage until room was ready. When we came back in, luggage had been taken to our room. Parking was nearby with a good discount. Had dinner on first night and although very busy, staff were first class. Breakfast was buffet style and staff replenished food very quickly. Room was ideal. All in all a really good hotel with friendly, helpful staff.



"Pretty shabby"

StarStarStarStarStar Anon, stayed: October 2016
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
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Value for money: StarStarStarStarStar

On arrival was a nice surprise to have complimentary cake for our anniversary but pretty sure this was organised by offpeakluxury not hotel so thanks!  Room was grubby with marks all over wall (we have photos) not what I expected from the description. Cheap premier inn rooms are always immaculate so fail to see what the excuse for this could be. Food was on par with Wetherspoons. On the night we dined in the hotel it was pretty chaotic with a mass of guests for a wedding taking up most of the eating space for a chat while children ran around, knocking a water supply that flooded the dining space. However, staff were very accommodating, booking taxis etc and allowing us to leave luggage on arrival and departure.  Did not complain as this was a one off weekend for us so who knows whether issues could've/would've been resolved. Either way not the level of cleanliness and comfort that we had expected.



StarStarStarStarStar Roger, Cheshire, stayed: September 2016 Show more...


StarStarStarStarStar Anon, stayed: September 2016
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
Room(s): StarStarStarStarStar
Restaurant: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

Stayed in this hotel recently upon my son returning to Uni., location was superb, room was superb, although would request a room in the back of the hotel due to the noise from the street in the early hours of the morning, with people returning from their "night out". I would definitely stay in this hotel again



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