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Manor of Groves Hotel Hertfordshire & Buckinghamshire

Georgian Manor House Hotel in Hertfordshire

Manor of Groves Hotel

Manor of Groves Hotel Reviews

StarStarStarStarStar 5 reviews Member since 2011

High Wych, Sawbridgeworth, Hertfordshire, CM21 0JU

4
Customer service: StarStarStarStarStar
Rooms: StarStarStarStarStar
Restaurant: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

5 reviews, sorted by Date | Rating


StarStarStarStarStar Anon, stayed: March 2016 Show more...


"Anniversary stay"

StarStarStarStarStar Anon, stayed: February 2016
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
Room(s): StarStarStarStarStar
Restaurant: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

Would stay here again

This was our 20th wedding anniversary, the first night was very good, however the 2nd night was a bit of a disaster as the hotel had a function on at the same time and seemed to forget about our meal . I walked out of the restaurant after waiting long periods for our mains and sweet. I had to complain the following morning and I was told to forget the bar. I subsequently emailed the hotel and have yet to get a reply, so much for customer service.  We were pleased with the first day but the 2nd which was the most important disappointed a great deal


Offpeakluxury says...

Thank you for your review following your stay at the Manor of Groves Hotel however we are sorry to hear that this was not to your satisfaction.

We have contacted the Hotel Manager but unfortunately he has not received an email from you otherwise he said he would have responded straight away.  They have looked through their events diary and they didn't have any functions taking place during your stay, just a wake which was an afternoon event.  He has apologised if there was a delay with the food on the second night and you were left disappointed.     

We will get in touch to obtain a copy of your email so this can be looked into further.   

Kind regards

Offpeakluxury 


StarStarStarStarStar Craig R, Milton Keynes, stayed: April 2015
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
Room(s): StarStarStarStarStar
Restaurant: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

Would stay here again

loved our stay and wish we booked more nights,so overall great.



"Short Break"

StarStarStarStarStar CW, stayed: January 2015
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
Room(s): StarStarStarStarStar
Restaurant: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

A lovely weekend but marred by poor customer service


Offpeakluxury says...

The hotel management are pleased you enjoyed your stay however are sorry to hear about the poor customer service. They have now contacted you personally to discuss these issues and hope it would not prevent you from returning to the hotel.
We thank you for taking the time to submit your feedback.


"Very good value. "

StarStarStarStarStar Brendan, Herts, stayed: August 2014
Overall Rating: StarStarStarStarStar
Customer service: StarStarStarStarStar
Room(s): StarStarStarStarStar
Restaurant: StarStarStarStarStar
Location: StarStarStarStarStar
Value for money: StarStarStarStarStar

Would stay here again

Would definitely stay again.



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